These Terms & Conditions set out the standard framework governing engagements with Oliver Peak. The specific scope, format, and fees of each engagement are agreed individually and documented in a written proposal or engagement letter. Where any conflict exists, the individual agreement prevails.

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1. Scope and Agreement

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These Terms & Conditions govern all coaching and advisory services provided by Oliver Peak ("Oliver Peak", "the Coach") to individual clients, organisations, and sponsors (collectively "the Client"). The specific scope, format, duration, and fees of each engagement are agreed in advance and documented in a written proposal or engagement letter (the "Individual Agreement"). In the event of any conflict between these Terms & Conditions and the Individual Agreement, the Individual Agreement prevails.

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2. Nature of Coaching

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Coaching is a professional partnership designed to support reflection, clarity, leadership development, and the realisation of the client's own goals. It is not:

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• therapy, counselling, or psychological treatment

• medical, legal, or financial advice

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The client remains fully responsible for their own decisions, actions, and outcomes. Oliver Peak does not guarantee specific results; the effectiveness of coaching depends substantially on the client's engagement and willingness to act.

 

 

3. Organisational and Sponsor Engagements

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Where coaching is commissioned by an organisation or sponsor on behalf of an individual coachee (a "three-party engagement"), the following principles apply:

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• A written three-party agreement is established prior to the start of the engagement, defining the roles, objectives, and boundaries of each party.

• The content of all coaching conversations remains strictly confidential between the Coach and the coachee. No personal coaching content is shared with the sponsoring organisation without the coachee's explicit written consent.

• Progress reporting to the organisation, where agreed, is limited to high-level engagement status (e.g. sessions completed, overall trajectory) and does not include the substance of coaching conversations.

• The coachee's autonomy and psychological safety take precedence at all times. If a conflict of interest arises between the coachee's development and the organisation's stated objectives, Oliver Peak will raise this transparently with all parties.

 

 

4. Confidentiality

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Confidentiality is a foundational principle of the coaching relationship. All coaching conversations are treated as strictly confidential. No information is shared with any third party without the client's explicit prior consent, except:

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• where required by applicable law or a legal obligation to disclose; or

• where there is a credible and serious risk of harm to the client or to others.

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In team coaching contexts, confidentiality ground rules are established jointly with all participants at the outset of the engagement and apply equally to all parties.

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5. Client Commitment

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Coaching is a collaborative process. The client agrees to:

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• engage actively and with genuine openness in sessions

• communicate honestly with the Coach

• take responsibility for agreed actions between sessions

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Oliver Peak reserves the right to raise concerns about engagement levels directly with the client, and where relevant, with the sponsoring organisation in line with the agreed reporting framework.

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6. Fees and Payment

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Fees are agreed in advance and documented in the Individual Agreement. All fees are exclusive of applicable Swiss VAT and any other statutory charges, which are added where required. Invoices are due within 10 calendar days of the invoice date, without deduction. For multi-session engagements, fees may be invoiced in advance per agreed block or schedule. Payments are processed via secure third-party providers where applicable. Bank details are provided on each invoice.

 

 

7. Scheduling and Cancellation

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Sessions are scheduled by mutual agreement. A minimum of 48 hours' notice (excluding weekends and public holidays) is required to reschedule or cancel a session. Sessions cancelled with less than 48 hours' notice, or where the client does not attend without notice, are deemed to have taken place and are charged in full. Each booked session may be rescheduled once at no charge, provided timely notice is given.

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8. Duration and Termination

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Engagements run for the term agreed in the Individual Agreement. Where no fixed term is agreed, either party may terminate with 30 calendar days' written notice. For coaching engagements specifically, either party may terminate with 10 working days' written notice if, in the view of either party, the coaching relationship no longer has the necessary basis of trust or fit to be effective. In three-party engagements, termination notice is given to all parties simultaneously. Fees remain due for all sessions delivered prior to the effective date of termination.

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9. Limitation of Liability

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Oliver Peak provides coaching services with professional care and in accordance with accepted standards of the coaching profession. No specific outcomes are guaranteed. To the extent permitted by Swiss law, Oliver Peak's liability is limited to direct damages arising from gross negligence or wilful misconduct. Liability for indirect or consequential losses, including lost profits or loss of opportunity, is excluded. Nothing in these Terms & Conditions limits liability for personal injury, death, or any other liability that cannot be excluded by law.

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10. Intellectual Property

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Any frameworks, tools, materials, or resources shared by Oliver Peak during an engagement remain the intellectual property of Oliver Peak. The client is granted a non-exclusive, non-transferable right to use these materials for the purposes of the engagement only. Session notes and any documentation produced during coaching are shared with the client for personal development purposes and remain confidential. They do not constitute deliverables requiring formal acceptance.

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11. Data Protection

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Personal data is processed in accordance with applicable Swiss and EU data protection regulations, including the Swiss Federal Act on Data Protection (nFADP) and, where relevant, the EU General Data Protection Regulation (GDPR). Full details are set out in the Privacy Policy available on this website.

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12. Governing Law and Jurisdiction

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These Terms & Conditions and any Individual Agreement are governed by Swiss law, to the exclusion of the UN Convention on Contracts for the International Sale of Goods and conflict of laws rules. The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms & Conditions or any engagement is Geneva, Switzerland.